JOB DESCRIPTION 

 

JOB TITLE Senior Technical Support

REPORTS TO Director, Customer Operations 

 

JOB PURPOSE  

To provide support to the Director, Customer Operations in managing the Technical Support function of the UK Operations department. Be the technical platform expert within Operations for our customers and colleagues, actively looking at process improvements to streamline operations functions and collaborating with the Engineering department on bug fixes and improvements within our platform.  

 

This is a fantastic opportunity for an enthusiastic, driven and experienced technical support professional who loves data. You will be joining the industry’s most comprehensive driver risk and compliance management software. At SambaSafety our mission is promoting safer communities by reducing risk through data insights.

 

 

DUTIES AND RESPONSIBILITIES 

Senior Technical Support, UK

• Escalation point for junior technical support on all appropriate support tickets, for internal and external customers

• Problem management: proactively identifying problem areas and providing solutions

• Continual process improvement: identifying and developing automation within Operations functions, exercising judgment in the decision-making process to provide consistent excellent customer service

• Technical support for new data integrations to the platform working with 3rd parties and Samba Safety engineering and product teams

 

Support Management

• Mentor junior technical support team members
• Ensure all tickets are in line with time frames set out and responded to appropriately in-line with agreed SLAs  
• Proactive escalation and reporting of tickets to Director, Customer Operations and Engineering, including feedback into demand planning
• Maintain knowledge and training documentation ensuring these are relevant
• Knowledge sharing with the wider customer facing teams across the UK and US

 

 

Management Information (MI) & Monitoring 

• Working with Director, Customer Operations defining and monitor all operational KPI’s and producing those agreed KPIs with insights of deviations
• Working with the Engineering team ensure the required data is available from the software to facilitate the KPI’s
• Working with the Engineering team to ensure the appropriate alerting is in place for reactive and proactive monitoring on the platforms

 

 

What you’ll need:

• Bachelor's degree or equivalent combination of education and experience
• 3+ years of internal or external technical service experience that supports troubleshooting of software services
• Ability to work in a highly visible, fast paced environment with minimal supervision and major responsibility
• Enthusiasm and the ability to thrive in an atmosphere of constant change
• Excellent time management skills
• Good understanding of APIs, Postman and scripting in Python
• Strong leadership and teamwork skills
• Enjoys working & comparing data in different formats, e.g. CSV, JSON, XML
• Good excel knowledge
• Ability to fully articulate complex technical solutions to non-technical people in a clear, concise manner
• Experience in SaaS support
• Experience with ticketing / CRM systems, ideally SalesForce
• Experience with SQL / Databases an advantage

 

 

Benefits and Perks:

• Flexible Work Arrangements
• 23 days holiday p.a. rising to 25 days p.a.
• Workplace pension scheme; employer contribution matching up to 5% of employee contributions
• Wellness & Tuition Reimbursement
• Employee Recognition Program
• Free office lunches – every Tuesday & Thursday
• Lots of SambaSafety swag

 

Department: Technology

Reporting to: Decision Science Manager

Location: Milton Keynes (hybrid)

 

Who are we?

 

Life is sometimes messy, unpredictable, and surprising — that’s where we come in. 118 118 Money is a fast-growing tech enabled disruptor in the financial services market. Our mission is to help our customers handle whatever lands in their path, so they can get back out there and get on.

 

We hit the ground running in 2013 with our revolutionary unsecured personal loans and credit cards, giving UK residents access to credit at fair and affordable rates that we believe they deserve.

 

We have offices in Cardiff, Milton Keynes, with our HQ in London, the UK. Our customers teams are based in Manila, the Philippines.

 

Our people

 

Our people are the heart of our business, this is a theme we all share as we look to build our people capability for the future. We recognise, reward, and celebrate great performance and behaviour. We provide a positive environment for our people to collaborate and thrive. We recruit great talent who share our values and ambition.

 

The Opportunity

 

Job purpose:

An Key member of the analytics team, the role of Data Scientist will evolve around the development, deployment and monitoring of best-in-class models and statistical algorithms. The individual should be able to understand the business needs and use a variety of modelling techniques to deliver strong sustainable growth, within risk appetite, and to ensure best outcomes for customers.

 

Key responsibilities and objectives:

• Work on the creation and deployment of best in class segmented credit models that are appropriate for unsecured consumer lending products
• Work closely with the wider Analytics team to drive improvement to the overall value of the portfolio by adapting data sources, modeling strategies, cut-offs and application processes
• Interact with external parties such as credit reference agencies
• Produce written summary of analysis and recommendations and present those to senior technical or non-technical audiences
• Produce MI in order to monitor the adequacy of models already in place
• Alert the management team of any model degradation, propose and own remediation actions
• Work closely with colleagues across the group to deliver projects and the change agenda

 

Who you are:

You will have a very strong background in Data science and Statistics, ideally from a lending institution, with knowledge of external data sources such as Credit Bureau data. You should be able to understand business needs and use a variety of modelling techniques to deliver strong sustainable growth, within risk appetite, and ensure best outcomes for customers.

 

What you'll need:

Experience:

• Prior experience of modelling, data science, or decision science in the context of risk management
• Hands-on strong knowledge of data manipulation and modelling languages – SQL, SAS or R
• Highly proficient using Excel and other analysis tools
• Excellent verbal and written communication skills and ability to convey complex concepts to non-technical members of the team
• Ability to work in an extremely fast paced start-up environment
• Extremely self-motivated and ability to operate independently

 

Qualifications:

• Degree educated or equivalent in technical numerical field (e.g. statistics, mathematics, physics, operational research)

What’s in it for you?

 

• A competitive salary
• Company bonus scheme - if the business does well, you should get rewarded for your hard work
• 25 days' annual leave (plus bank holidays) – your balance stars from day 1 so don’t delay and start planning your time off!
• Company pension scheme – we provide an enhanced pension scheme with generous employer contributions to set you up for the future which includes life cover of 4x your base salary
• Eye test – you can claim a freebie each year, or if your needs change
• Employee Assistance Programme - we offer membership to a recognised scheme to support you and your wellbeing
• A strong ethos of equality, diversity, and inclusion
• Wide business exposure, in terms of business disciplines, projects and stakeholders
• Direct contribution to business transformation and growth
• Huge learning and career progression opportunities
• Being valued as an individual from our team
• Full training, support and mentoring to develop a successful career in financial services

 

Equal Opportunity Employer

At 118 118 Money we are passionate about equality, diversity, and inclusion. We are committed to being representative of different cultures, background, lifestyles, and groups, where everyone has an equal chance to succeed. It is our policy to treat everyone fairly and to ensure no one is disadvantaged or receives less favourable treatment.

 

How we handle your data

 

118 118 Money requires your personal data to process your application for a position within our Company. If your application is successful through to telephone screening/interview, and you are not selected for a role, we may store your personal data for 12 months to enable our HR team to contact you should future roles be advertised.

Where you apply, but are not selected for telephone screening/interview, we will delete your personal data once the position is filled.

118 118 Money does not use automated decisioning or profiling when selecting candidates.

For your rights under GDPR please see our Privacy Policy

Please be aware that should we pursue your application, all our Financial Services employees will be expected to complete background checks to assess suitability for employment, these include; a criminal record, identity, sanctions, adverse finance, fraud prevention and reference checks to comply with our regulatory requirements.

 

Data Engineer (Engineering)

Global, Remote

Nansen is a blockchain analytics platform that enriches on-chain data with millions of wallets labels. Crypto investors use Nansen to discover opportunities, perform due diligence and defend their portfolios with our real-time dashboards and alerts.

About the role

As Data Engineer you'll join one of our mission oriented squads or platform teams.

Data is key in all of our products, and your contributions will have a big impact.

You can be located anywhere in the world, as our work is 100% online. The position is full-time.

Responsibilities

• Design, develop and support data pipelines, warehouses and reporting systems to solve business operations, users and product problems
• Work closely with product engineers to create, test and maintain data models
• Collaborate and influence stakeholders and support engineers to ensure our data infrastructure meets constantly evolving requirements
• Work closely with analysts to create data analytics and research platform
• Contribute to engineering efforts from planning and organization to execution and delivery to solving complex engineering problems
• Take initiative and be responsible for technical solutions to data quality and workflow challenges
• Write and review technical documents, including design, development, and revision documents.‍

Are you the right person for this role?

The ideal candidate for us has:

• 3+ years work experience as a Data Engineer or similar role
• Experience with building data pipelines using Python and SQL
• Experience designing data models and data warehouses
• Experience in computer science, data structures, algorithms and software design
• Experience with the following: BigQuery, Postgres, Airflow, Kubernetes, dbt

The following are nice-to-haves:

• Experience with Data Visualization tools
• Experience with Ethereum and the crypto markets (either professionally or as a hobby)

 

Kotlin Developer

at BeReal. (View all jobs)

Remote

What do we believe in?

At BeReal, we are building the first social network where people spontaneously share their real life. No filters. No followers. Just friends, sharing with each other. On BeReal, you discover your friends' real lives and get closer to them! 

BeReal is a fast-paced environment with ambitious, committed, and caring colleagues. We are a small team of 30 people all around the world. BeReal will be the place for you if you are looking for a place to grow both technically and as an individual. Currently only hiring for this role in Europe

What will you do?

We are looking for an exceptional and passionate Android/Kotlin Developer to help us in our continued mission to develop and scale BeReal to 100M+ users while prioritizing a world class user experience.

As a Kotlin Developer you will:

• Work cross functionally with the backend, product, design and QA/Devops teams to build advanced new features that will further increase and improve user engagement and experience for Android platforms. 
• Be able to make the tradeoffs between business needs and highly-stable code while shipping fast and quality work. 
• Be autonomous in leading different projects and key features' development from beginning to end, working on the challenge of reaching millions of users, dealing with load issues and iterating live.
• Proactively develop, test and innovate on new architecture changes to allow for world class mobile engineering practices and faster experimentation at scale (we moved out of ReactNative so limited legacy data).
• Make lots of mistakes, learn from those mistakes and help your team to avoid repeating them, taking the new learnings to work collaboratively to further strengthen team dynamics and overall work quality.

Our stack: 

• Infrastructure: GCP, Kubernetes, Pub/Sub, GitHub actions and ArgoCD
• Backend: Node.js (NestJS, Nx)
• Frontend: Swift (iOS), Kotlin (Android)
• Database: PostgreSQL, Redis

What you'll bring:

• 5+ years of significant experience in at least two consumer startups - In at least one of these experiences you must have been a solo Android/Kotlin developer (i.e.. You built all the Kotlin App from scratch and on our own).
• You are someone with strong analytical and problem solving skills.
• Self starter with deep proficiency in building, improving and scaling mobile apps.
• Fluent English communication and documentation skills (our team is international).
• But most of all, you believe in the project, you are motivated and ready to join a challenging and exciting journey with us. 

How do we work?

We provide:

• Full flexibility: full remote, partial or in office as long as you’re available on CEST time.
• Competitive compensation and equity for full time employees (we want you to have ownership in the business).
• Anything that can help you grow in your role or beyond, it's on us.
• 100% health coverage for you, and equal parental leave policy.
• Pension.
• Generous vacation (everyone needs meaningful time off).
• Pick your work material - whatever supports you to do your best work.

Our First Principles:

• Extreme Ownership
• Transparency
• Authenticity

We are building a small team from scratch and are determined to build the most trustful social network to connect people together. So if you recognize yourself in this description, please contact us to introduce yourself.  

 

 

Framework Work Request Template
Part 1 Name of project Bank Reference
Project Name: FDS (Future Data Systems)
Brief description of required services
We are seeking an experienced developer to join our team of technicians that are responsible for the owning the development and support of the suite of analytical systems that the team develop. Utilise your technical skills and expertise to play a key role in the team’s activities that include all phases of the software development lifecycle. You will work on multiple work-streams and be able to act independently, making decisions, applying analytical judgement and being an active member of the team. This role may include periods of remote out of hours support as required by the business area’s needs. We adopt a DevOps mind-set, and are responsible for the operation of the applications we deliver. Influence the testing and implementation of these components and provide post implementation support. Contribute to technical discussions, influence ways of working, share knowledge and provide technical mentorship to other team members.
Detailed requirements (if appropriate)*
September Start Date Angular JS Developer with Azure development experience Core skills:-   •   Angular JS •   RDBMS and SQL •   Azure Cloud •   Good understanding of overall web design including basic usability, accessibility, industry standards, architecture, and navigation   •   Angular •   RDBMS and SQL •   Linux/Unix •   Azure or any cloud experience Nice to have •   Devops on the Cloud – Terraform •   GitHub Actions •   Kubernetes on the cloud •   UX design •   TDD experience •   Agile working practices

 

About the job

Role: DevOps Engineer

Role location: Cardiff OR London OR Milton Keynes

Job type: Hybrid

Salary: Competitive + excellent benefits

 

Who are we?

 

Life is sometimes messy, unpredictable, and surprising — that’s where we come in. 118 118 Money is a fast-growing tech enabled disruptor in the financial services market. Our mission is to help our customers handle whatever lands in their path, so they can get back out there and get on.

 

We hit the ground running in 2013 with our revolutionary unsecured personal loans and credit cards, giving UK residents access to credit at fair and affordable rates that we believe they deserve.

 

We have offices in Cardiff, Milton Keynes, with our HQ in London, the UK. Our customers teams are based in Manila, the Philippines.

 

Our people

 

Our people are the heart of our business, this is a theme we all share as we look to build our people capability for the future. We recognise, reward, and celebrate great performance and behaviour. We provide a positive environment for our people to collaborate and thrive. We recruit great talent who share our values and ambition.

 

The opportunity – we promise it’s a great one!

 

This is an exciting opportunity for an experienced DevOps Engineer to take the next step up and take a leadership role in architecting best practices into the technology lifecycle. The company’s technology landscape is going through an exciting transition and this role will play an integral part in defining the core foundations of a leading Fintech disruptor.

 

Goal: Architect and own the orchestration of a distributed systems delivery pipeline with a KPI of achieving fewer software failures and shortened lead time between fixes.

 

This role will be hybrid and can be based in any of our UK locations: Cardiff, London or Milton Keynes.

 

What you’ll need:

 

· Ideally degree educated and/or proven experience as DevOps in a medium to large scale setup.

· Experience with continuous integration, infrastructure automation, deployment orchestration, container concepts and cloud (ideally AWS).

· Experience in a regulated industry or listed business environment, particularly an FCA authorised business, preferred but not required

· Core understanding of the fundamentals of the release & technology stack life cycle.

· Experience working in an Agile development environment.

· Good cloud and systems architecture skills.

· Broad understanding of web development practices, technologies and tools.

· Ability to work independently and manage time effectively

· Ability to develop self and others

· Proven analytical and problem solving skills

· Effective communicator; communicating to people at all levels - above average people skills

· Willingness and ability to learn new technologies and concepts

· Ability to develop and document processes

· Strong time management and prioritisation skills

 

Soft-Skills:

 

· Customer first mindset

· Collaboration

· Analytical

· Attention to detail

· Communication

· Customer focused

· Ethics and integrity

· Financial and regulatory management

· Advanced management

· Operational and project delivery

· Relationship building

· Planning

 

Nice-to-haves:

 

Understanding of:

 

· AWS VPC

· AWS PaaS offerings

· Kafka

· Teamcity

· Octopus Deploy

· Powershell

· Jenkins

· Terraform

· ELK Stack

 

What will you be doing?

 

· Architecting the interoperability and communication best practices between systems and services.

· Microservices orchestration

· Design, develop, and implement software integrations

· Architect and maintain visualisation and monitoring tools

· Automate code delivery pipelines, e.g. ensuring all resources are provisioned when code is pushed.

· Setup rolling updates to achieve zero downtime.

· Automate software/services/microservices tests for security, performance, and availability

 

What’s in it for you?

 

 

• A competitive salary
• Company bonus scheme - if the business does well, you should get rewarded for your hard work
• 25 days' annual leave (plus bank holidays) – your balance stars from day 1 so don’t delay and start planning your time off!
• Company pension scheme – we provide an enhanced pension scheme with generous employer contributions to set you up for the future which includes life cover of 4x your base salary
• Cycle to work scheme – you’ll have the opportunity to purchase a new bike and pay us back each month
• Eye test – you can claim a freebie each year, or if your needs change
• Private Medical Insurance – for qualifying roles, you will be eligible to join the scheme (subject to the insurer’s criteria)
• Employee Assistance Programme - we offer membership to a recognised scheme to support you and your wellbeing
• A strong ethos of equality, diversity, and inclusion
• Wide business exposure, in terms of business disciplines, projects and stakeholders
• Direct contribution to business transformation and growth
• Huge learning and career progression opportunities
• Being valued as an individual from our team
• Full training, support and mentoring to develop a successful career in financial services

 

Like what you’ve heard? Great - apply now!

 

As a candidate, we know the interview process can be daunting and so it’s important that you have a great experience with us. We will do all we can to make sure you are fully informed, are excited by our story so we get to see the best from you. Following your application, we will want to learn more about you, your motivations, experiences, and values. In turn, you get to learn about our business, our culture, the role and what we can offer you.

 

Equal Opportunity Employer

 

At 118 118 Money we are passionate about equality, diversity, and inclusion. We are committed to being representative of different cultures, background, lifestyles, and groups, where everyone has an equal chance to succeed. It is our policy to treat everyone fairly and to ensure no one is disadvantaged or receives less favourable treatment.

 

How we handle your data

 

118 118 Money requires your personal data to process your application for a position within our Company.

 

If your application is successful through to telephone screening/interview, and you are not selected for a role, we may store your personal data for 12 months to enable our HR team to contact you should future roles be advertised. Where you apply, but are not selected for telephone screening/interview, we will delete your personal data once the position is filled.

 

118 118 money does not use automated decisioning or profiling when selecting candidates. For your rights under GDPR please see our Privacy Policy

Please be aware that should we pursue your application, all our Financial Services employees will be expected to complete background checks to assess suitability for employment, these include; a criminal record, identity, sanctions, adverse finance, fraud prevention and reference checks to comply with our regulatory requirements.

 

Senior Smart Contracts Developer (Solidity)

REMOTE /

ENGINEERING – CORE /

APPLY FOR THIS JOB

At Matter Labs, we are building zkSync: a blockchain scaling solution secured purely by cutting-edge cryptography. Our mission is to scale Ethereum to billions of users, fully preserving its most valuable properties — permissionlessness, trustlessness, and resilience, — in order to protect and enhance global economic freedom.

 

We hold a strong opinion that zero-knowledge proofs (ZKP) are the only technology today that can achieve this goal.

 

We are also proud to be the pioneer of the ZKP tech on Ethereum, and one of the few companies in the world with strong expertise in this field. Our contributions over the last 3 years include the first ZK rollup ever built, the first implementation of recursive ZK proofs on Ethereum, and the world’s first practical FPGA-based ZKP accelerator. Most recently, we launched a zkEVM testnet, making zkSync the first ZK rollup capable of executing native Ethereum smart contracts.

 

Across all hires we make at Matter Labs, regardless of role or team, we look for signals that a candidate will thrive in a culture like ours, where we value freedom, ownership mindset, and meritocracy.

 

The Role

 

We are looking for senior software engineers to join our core team. Your task scope will include the design and implementation of the zkSync smart contract platform.

Your Profile

• • Deep conceptual, technological understanding of Ethereum.
  • Experience in building smart contracts on Solidity.
  • Deep understanding of software engineering best practices.
  • Ownership mindset and a track record of successfully accomplished projects.
  • Excellent English.
  • Lastly, it is critical that you have knowledge of common algorithms, data structures, and their computational and memory complexities, as well as experience of implementing them from scratch.

Working at Matter Labs

 

You will receive highly competitive compensation and equity options. The roles are fully remote, but you are welcome to sit in one of our offices, or a co-working space of your choice. We operate in small, focused teams, with no time tracking and minimum bureaucracy. Only results matter. We will provide you with anything you need to learn, grow, and be more productive.

 

Working at Matter Labs it’s critically important that our goals and values (freedom, ownership mindset, and meritocracy) align. Building a potentially globally transformative product, we value diversity of thought, and believe that diversity of thought comes from diversity of backgrounds. We welcome applicants from across the spectrum of all: race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience.

 

Apply now if this role sounds of interest and we aim to let you know next steps in your applications as soon as possible.